Refund Policy

Last Updated: July 12, 2026

Our order process is conducted by our Merchant of Record, Paddle.com Market Limited ("Paddle"). Paddle acts as the legal merchant for all purchases made on Red or Not Red and handles billing, global tax compliance, and related customer refund operations.

1. Global Transaction Policy

Except as required by applicable law or as specified in Paddle's Buyer Terms, all transactions for digital utilities, virtual tokens, or game access keys on Red or Not Red are treated as non-refundable and non-exchangeable. Because digital items are fully delivered and accessible immediately upon successful payment verification, access is completed instantly.

2. Statutory Cancellation and Withdrawal Rights

If you are a consumer purchasing for personal use within the European Union, European Economic Area, United Kingdom, or other jurisdictions with mandatory consumer protection statutes, you have a legal right to withdraw from a digital content contract within 14 days of the transaction.

However, under applicable consumer regulations, this statutory right to cancel expires immediately once the supply of digital content or services has begun with your express consent. By initiating a token purchase and utilizing those tokens within the game interface, you acknowledge that you waive your right of withdrawal.

3. Discretionary Reviews and Technical Issues

If you experience a persistent technical failure, database discrepancy, or a delivery defect where a transaction was completed but the virtual items failed to clear onto your account profile, please contact our support team first at contact@redornotred.com so we can attempt to resolve the issue.

Paddle may, on a discretionary and case-by-case basis, review refund requests submitted within 14 days of the transaction date. Refund requests will not be approved where there is clear evidence of game manipulation, account exploits, client-side data modification, or fraud.

4. How to Request a Refund

To exercise an applicable statutory right or request an inquiry regarding a transaction processed by Paddle, you may:

• Use the "View receipt" or "Manage subscription" links provided in your official purchase confirmation email sent by Paddle.
• Visit Paddle's dedicated buyer support platform directly at paddle.net.
• Contact our internal team via email with your order receipt details.

Approved refunds are processed by Paddle using the original payment method utilized at checkout.